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RETURN POLICY- Returns received in original unaltered packaging will be refunded in full minus shipping and handling. Any opened product is not returnable. Products come in a clear shrink wrapped packaging so you may inspect the kit before removing the plastic covering.

Pieces that arrive broken must be reported to Obsession Art Glass within 24 hours of delivery with NO EXCEPTIONS. Pieces broken in shipping and reported within 24 hours will be replaced with no charge.

Pieces that are damaged or broken while completing the kit can be reordered for a charge of $5.00 per piece (shipping is included).

All of the information we need to replace a piece is included on the pattern. The pattern included with your kit is numbered. We will need to know the SKU number and name of the kit as well as the number of the broken piece to provide a replacement.

SHIPPING INFO- Our products are available for shipping within the Continental United States ONLY. Products ship within 3-5 business days after an order has been placed. All kits ship via Fed Ex Ground service. A tracking number will be emailed after your order has shipped. If you are purchasing only a pattern it will ship from United States Postal Service via regular mail service.
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Orders under $20.00 ship for free